Have a Question? We’re Here to Help.
We’re known for our small-town customer service... Friendly, personal, and always happy to help.
If you don’t see your answer below, contact us and we’ll get back to you faster than you can light a candle.
Yes! We started as candle makers ourselves and saw the need for a more affordable, transparent supply option. Today, our small family team runs every part of the business—from packing orders to answering your emails.
We’re based in the Midwest with a small showroom in Central Illinois where you can smell fragrances and shop in person. We also offer local pickup for online orders.
Absolutely! While we’re proud of our Midwestern roots, we ship anywhere in the U.S. We also partner with SpeeDee Delivery for fast, affordable service in the Midwest region.
We ship same day or next business day on most orders. Our customers love that they can count on us for fast turnaround—especially when they’re working on tight deadlines.
No way. We only charge what our delivery partners charge us—and we refund the difference if Shopify ever overestimates your shipping fee. We’ve refunded thousands of dollars to our customers this way.
Yes! Many customers drive a few hours to pick up bulk orders and save on shipping. Just select “Local Pickup” at checkout and we’ll coordinate a time with you.
Yes! Our blog is full of tips, how-tos, and inspiration for makers at all levels. We’re always adding new resources to help you create with confidence.
We’re approachable, responsive, and deeply invested in our customers’ success. We combine quality supplies, fair prices, and genuine customer care that bigger companies just can’t match.
We do! Many of our fragrance oils work for soap, body products, and home fragrance. We’re also expanding into bases and other supplies for these product lines.
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